Toilet clogs can often be resolved by utilizing a plunger. Just place the plunger over the drain and rapidly move it up and down to clear the clog.

You may be able to unclog your sink/tub using a tool like a Zip-It which is designed to help you remove debris from a drain.

View this video for instructions on how to handle a clogged sink.

1. If the disposal is plugged into a GFCI outlet, press the "test" button and then the "reset" button.

2. Reset the disposal using the red button on the bottom.

3. Attempt to turn the blades safely using the hex key slot on the underside of the disposal.

Please reference this 1 minute video for visual instructions on the troubleshooting steps above.

If you're signed up for our resident benefits package, you have access to Pest Assurance, powered by Pest Share. This program entitles you to 4 pest control treatments within a 12-month period, covering Bedbugs, Ticks, Fleas, Cockroaches, Weevils, and Mites. Just use the "REQUEST MAINTENANCE" button below to submit a pest control request.

We don't offer pest control treatments outside of our resident benefits package, but no worries if you haven't signed up for it already... Just reach out to us and let us know you'd like to join and we'll get you set up right away!

1. Is there power? If not, skip ahead to question 3. If yes, have you checked the filter? If it’s dirty, have you replaced it? After replacement, did that fix the issue? If not, please go to question 2.

2. Is the thermostat set to "HEAT" and fan set to "AUTO"? Is the temperature set high enough? If not, please go to question 3.

3. Have you checked the breaker box? If all are in the correct position, please let us know and we can take action.

Please reference this short video for instructions on the troubleshooting steps listed above.

1. Is there power? If not, skip ahead to question 3. If yes, have you checked the filter? If it’s dirty, have you replaced it? After replacement, did that fix the issue? If not, please go to question 2.

2. Is the thermostat set to “COOL” and fan set to “AUTO”? Is the temperature adjusted low enough? If not, please go to question 3.

3. Have you checked the breaker box? If all are in the correct position, please let us know and we can take action.

Please reference this video for visual instructions on the troubleshooting steps above.

1. Check the fuse box for tripped breaker switch. Reset the breaker by moving if to the full “off” position and then back to the “on” position.

2. Check your appliances. Unplug all of them. Reset the breaker, plug one appliance in at a time to locate a possible faulty appliance.

3. Look for a GFCI plug, which is typically in locations near water like the kitchen or bathroom. The GFCI is designed to “trip” or cut electrical power in case of a short. You can reset it by pressing the “TEST” button and then the “RESET" button. There may be more than one GFCI, and sometimes the GFCI is on the circuit breaker, so be sure to check the panel for problems as well.

4. Contact your local power company to inquire if there are any power outages in your neighborhood.

Reference the instructions in this video for the steps above if needed.

Device not functioning at all

If your Ring video doorbell doesn't appear to have power at all (it doesn't chime when pressed), or if your Nest thermostat doesn't respond when you interact with it, you'll probably need to submit a maintenance request so we can get the device working or replaced.

Issue with using device

If your Ring doorbell or Nest thermostat is functional but you are having trouble getting it to work as you would like, reach out to Ring Support for your doorbell or Nest Support for your thermostat for help getting your devices set up properly.